Privacy Policy

Here is a fully revised version of your privacy policy, updated to explicitly comply with A2P 10DLC regulations.

The main changes include adding a specific SMS clause to Section 1, outlining text-specific communications in Section 2, tightening the "no-sharing" language for mobile data in Section 3, and providing explicit STOP/HELP instructions in Section 5.

Privacy Policy for Pelican Vacation Home LLC

Effective Date: October 1, 2025 (Updated June 8, 2026)

Pelican Vacation Home LLC ("we," "us," or "our") operates the website and related services for vacation rental bookings. We are committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a booking, contact us, or use our services. This information may include:

  • Personal Identification Information: Name, email address, phone number, and physical address.

  • Booking and Transaction Information: Details related to your booking, including arrival and departure dates, number of guests, and specific property preferences.

  • Payment Information: Credit card numbers, billing address, and other financial details required to process payments. We use a secure, third-party payment processor, and we do not store your full credit card number on our servers.

  • Communication Data: Records of your communication with us, such as emails, text messages, or messages sent through our contact forms.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

  • Process Bookings and Transactions: To manage your vacation rental reservations and process your payments.

  • Communicate with You: To send you booking confirmations, updates, and other important information related to your stay. This includes sending transactional text messages (SMS) regarding your reservation, check-in instructions, or customer support if you have opted in to receive them.

  • Respond to Your Inquiries: To answer your questions and provide customer support.

  • Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

  • Enhance Security: To protect against fraudulent or unauthorized transactions and to ensure the security of our services.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following third parties under specific circumstances:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf and require access to such information to do that work. These include payment processors.

  • SMS Consent and Phone Numbers: Notwithstanding any other provision in this policy, no mobile information or text messaging originator opt-in data will be shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by a government authority.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your data.

5. Your Rights and SMS Opt-Out

You have certain rights regarding your personal information, which may include the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct or update any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.

  • Email Opt-Out: Unsubscribe from our marketing emails at any time by following the unsubscribe link in our emails.

  • SMS Opt-Out & Help: If you receive text messages from us, you can opt out of future text communications at any time by replying STOP to any message you receive. For additional assistance, you can reply HELP or contact us directly using the information below.

To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us (such as Facebook). This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with a revised effective date.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Pelican Vacation Home LLC

589 2nd Street, Cedar Key FL, 32625

rentals@pelicanvacationhome.com

(352) 543-5307